Please make sure to provide a COMPLETE address. If you leave out an Apartment, Suite or Floor number, it is likely the post office will return the package to us. In that case you would need to repay the shipping cost again, plus any associated cost we are charged by the post office for the return postage on your package. This is easily avoided by providing complete and total address information.

Please be aware that release dates when dealing with pre orders are only best estimates based on the information we receive from manufacturers. If we are alerted of a delay, we will update the site and do our best to make sure those that preordered are aware of the updated timeline.

PREORDERs sometimes run for over 3 months, so if you have a change of address during the time you place a preorder and the time it completes, please e-mail us and let us know. If a package ships to the wrong address and we weren't made aware, it is the responsibility of the purchaser to pay to re-ship the package to the new address once returned to us.